Please read these Terms of Service carefully before subscribing to an Everest Smart Homes support plan. By completing your purchase and checking the agreement box at checkout, you acknowledge that you have read and agree to the terms applicable to your selected plan below.

Essentials

Essentials Support Plan

$45 per month · Essential coverage during business hours

1. Parties

This Agreement is between Everest Smart Homes ("Company," "we," "us," or "our"), a Florida-based business, and the subscribing individual or entity ("Customer," "you," or "your"). This Agreement governs the Essentials Support Plan at $45 per month.

2. Scope of Services

The Company will provide technical support for the Customer's residential smart home systems, including:

Home network systems (routers, switches, access points, and related hardware)
Home automation systems (smart lighting, smart locks, thermostats, sensors, and related devices)
Basic configuration guidance and troubleshooting via phone, text, and email

Support is limited to systems installed or approved by Everest Smart Homes. Third-party devices not integrated at the time of subscription may be excluded at our discretion.

3. Support Hours & Response Times

Support is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding federal holidays. The Company will make commercially reasonable efforts to respond during these hours. No guaranteed response time SLA is included. Requests submitted outside business hours will be addressed the next available business day.

4. Exclusions

This plan does not cover:

Support outside Monday–Friday, 9 AM–5 PM ET, or on federal holidays
Remote screen-share or configuration sessions
On-site technician visits of any kind
After-hours or emergency support
Hardware repair, replacement, or procurement
Third-party systems not integrated with your Everest Smart Homes setup
Issues caused by Customer modifications, third-party software, or unauthorized hardware changes

Services outside this scope may be available at an additional quoted rate.

5. Billing & Payment

The Essentials Plan is billed at $45 per month, due at the start of each billing cycle. Accepted methods include major credit/debit cards and ACH bank transfer. Failure to maintain current payment may result in suspension of services with 7 days' written notice.

6. Cancellation & Refund Policy

Customers may cancel at any time directly through their Squarespace account, or by written notice to [email protected]. Cancellations take effect at the end of the current billing cycle. No refunds or credits will be issued for any portion of a billing period already paid, including partial months.

7. Customer Responsibilities

Provide accurate and complete information about systems and issues
Maintain reasonable internet connectivity for remote diagnostics where applicable
Refrain from contacting after-hours channels (not included in this plan)

8. Limitation of Liability

To the fullest extent permitted by applicable law, Everest Smart Homes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or system downtime. Total cumulative liability shall not exceed the total fees paid in the three (3) months preceding the event giving rise to the claim.

9. Disclaimer of Warranties

Services are provided on an "as available" basis. Everest Smart Homes makes no warranty that support will resolve every issue or guarantee uninterrupted system operation. We will make commercially reasonable efforts to address reported issues.

10. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of Florida. Disputes shall first be submitted to good-faith mediation. If unsuccessful, disputes shall be resolved by binding arbitration in Broward County, Florida, per the rules of the American Arbitration Association.

11. Modifications to Terms

Everest Smart Homes may modify these Terms at any time with 30 days' written notice via email. Continued use after the effective date constitutes acceptance. You may cancel prior to the effective date without penalty if you do not agree.

12. Acknowledgment & Agreement

By completing your purchase and checking the agreement box at checkout, you acknowledge that you have read, understood, and agree to these Terms of Service for the Essentials Support Plan.

Plus

Plus Support Plan

$89 per month · Extended hours with faster response times

1. Parties

2. Scope of Services

The Company will provide technical support for the Customer's residential smart home systems, including:

Home network systems (routers, switches, access points, and related hardware)
Home automation systems (smart lighting, smart locks, thermostats, sensors, and related devices)
Technical support via phone, text, and email with no queue priority limits
One (1) scheduled remote configuration session per calendar month via screen-share
One (1) proactive quarterly system check-in to review network and automation health

Support is limited to systems installed or approved by Everest Smart Homes. Third-party devices not integrated at the time of subscription may be excluded at our discretion.

3. Support Hours & Response Times

Support is available Monday through Saturday, 8:00 AM to 8:00 PM Eastern Time, excluding federal holidays. The Company guarantees a first response within two (2) business hours of receipt. "First response" means initial acknowledgment and triage — not guaranteed full resolution within that window.

Remote sessions: Limited to one (1) per calendar month. Unused sessions do not roll over. Sessions must be scheduled at least 24 hours in advance during covered hours.

4. Exclusions

Support outside Monday–Saturday, 8 AM–8 PM ET, or on federal holidays
After-hours or emergency support of any kind
On-site technician visits
More than one (1) remote configuration session per calendar month
Hardware repair, replacement, or procurement
Third-party systems not integrated with your Everest Smart Homes setup
Issues caused by Customer modifications, third-party software, or unauthorized hardware changes

5. Billing & Payment

The Plus Plan is billed at $89 per month, due at the start of each billing cycle. Accepted methods include major credit/debit cards and ACH bank transfer. Failure to maintain current payment may result in suspension with 7 days' written notice.

6. Cancellation & Refund Policy

7. Customer Responsibilities

Provide accurate and complete information about systems and issues
Maintain reasonable internet connectivity for remote diagnostics
Schedule remote sessions at least 24 hours in advance
Refrain from contacting after-hours channels (not included in this plan)

8. Limitation of Liability

To the fullest extent permitted by applicable law, Everest Smart Homes shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Total cumulative liability shall not exceed the total fees paid in the three (3) months preceding the event giving rise to the claim.

9. Disclaimer of Warranties

Services are provided on an "as available" basis. No warranty is made that support will resolve every issue or guarantee uninterrupted system operation. We will make commercially reasonable efforts to address reported issues within the timeframes in Section 3.

10. Governing Law & Dispute Resolution

11. Modifications to Terms

12. Acknowledgment & Agreement

By completing your purchase and checking the agreement box at checkout, you acknowledge that you have read, understood, and agree to these Terms of Service for the Plus Support Plan.

Premium

Premium Support Plan

$179 per month · Around-the-clock coverage with on-site expertise

1. Parties

2. Scope of Services

The Company will provide technical support for the Customer's residential smart home systems, including:

Home network systems (routers, switches, access points, and related hardware)
Home automation systems (smart lighting, smart locks, thermostats, sensors, and related devices)
Technical support via phone, text, and email — all channels, all issue types
Up to two (2) on-site technician visits per calendar month (up to 4 hours each)
Unlimited remote configuration sessions via screen-share during business hours
A dedicated named account technician assigned to the Customer's account
Monthly proactive system health report with recommendations
Firmware and security update management, applied during business hours

3. Support Hours & Response Times

Full support is available Monday through Saturday, 8:00 AM to 8:00 PM Eastern Time ("Business Hours"). The Company guarantees a first response within thirty (30) minutes for issues reported during Business Hours.

After-hours emergency support (text and email only — no phone calls) is available 24/7, including holidays, for qualifying emergencies only. After-hours response target is within 60 minutes of receipt.

After-hours emergency criteria — the following qualify: (a) complete failure of the home network rendering all connected devices inoperable, or (b) failure of a security or access control system directly affecting the safety or physical security of the premises.

The following do not qualify: slow internet speeds, single-device issues, configuration change requests, automation adjustments, or non-critical performance concerns. Repeated misuse of after-hours channels may result in a written warning and, upon second occurrence, temporary suspension of after-hours access.

4. Exclusions

More than two (2) on-site visits per calendar month (unused visits do not roll over)
On-site visits exceeding four (4) hours per visit without prior written agreement
After-hours phone support of any kind (text and email only after hours)
After-hours contact for non-qualifying issues (see Section 3)
Hardware repair, replacement, or procurement
Third-party systems not integrated with your Everest Smart Homes setup
Issues caused by Customer modifications, third-party software, or unauthorized hardware changes
Firmware updates applied outside of Business Hours

5. Billing & Payment

The Premium Plan is billed at $179 per month, due at the start of each billing cycle. Accepted methods include major credit/debit cards and ACH bank transfer. Failure to maintain current payment may result in suspension with 7 days' written notice.

6. Cancellation & Refund Policy

7. Customer Responsibilities

Provide accurate and complete information about systems and issues
Maintain reasonable internet connectivity for remote diagnostics
Provide safe, accessible, hazard-free premises access for on-site visits
Schedule on-site visits at least 24 hours in advance
Use after-hours channels only for qualifying emergencies as defined in Section 3

8. Limitation of Liability

9. Disclaimer of Warranties

10. Governing Law & Dispute Resolution

11. Modifications to Terms

12. Acknowledgment & Agreement

By completing your purchase and checking the agreement box at checkout, you acknowledge that you have read, understood, and agree to these Terms of Service for the Premium Support Plan.