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Essential coverage during business hours
What's included
✓ Phone, text & email support
✓ Monday–Friday, 9 AM–5 PM (excludes federal holidays)
✓ Network & home automation system support
Not included
✗ No guaranteed response time SLA
✗ No remote configuration sessions
✗ No on-site visits
✗ No after-hours support
Essential coverage during business hours
What's included
✓ Phone, text & email support
✓ Monday–Friday, 9 AM–5 PM (excludes federal holidays)
✓ Network & home automation system support
Not included
✗ No guaranteed response time SLA
✗ No remote configuration sessions
✗ No on-site visits
✗ No after-hours support