Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
Around-the-clock coverage with on-site expertise
What's included
✓ Phone, text & email support — all channels
✓ Monday–Saturday, 8 AM–8 PM — full support, all issue types
✓ 24/7 after-hours emergency contact (full outages & safety failures only)
✓ 30-minute emergency response SLA (during business hours)
✓ 2 on-site technician visits per month (up to 4 hours each, no rollover)
✓ Unlimited remote configuration sessions
✓ Dedicated account technician
✓ Monthly system health report with recommendations
✓ Firmware & security update management (applied during business hours)
After-hours emergency scope:
Qualifies: Complete network or automation system outage, security system failure affecting access or safety.
Does not qualify: Slow speeds, single device issues, configuration change requests.
Around-the-clock coverage with on-site expertise
What's included
✓ Phone, text & email support — all channels
✓ Monday–Saturday, 8 AM–8 PM — full support, all issue types
✓ 24/7 after-hours emergency contact (full outages & safety failures only)
✓ 30-minute emergency response SLA (during business hours)
✓ 2 on-site technician visits per month (up to 4 hours each, no rollover)
✓ Unlimited remote configuration sessions
✓ Dedicated account technician
✓ Monthly system health report with recommendations
✓ Firmware & security update management (applied during business hours)
After-hours emergency scope:
Qualifies: Complete network or automation system outage, security system failure affecting access or safety.
Does not qualify: Slow speeds, single device issues, configuration change requests.