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What's included
✓ Phone, text & email support — all channels
✓ Monday–Saturday, 8 AM–8 PM (excludes federal holidays)
✓ Network & home automation system support
✓ 2-hour guaranteed first response SLA
✓ 1 remote configuration session per month (screen-share)
✓ Quarterly proactive system check-in
Not included
✗ No on-site visits
✗ No after-hours or emergency support
What's included
✓ Phone, text & email support — all channels
✓ Monday–Saturday, 8 AM–8 PM (excludes federal holidays)
✓ Network & home automation system support
✓ 2-hour guaranteed first response SLA
✓ 1 remote configuration session per month (screen-share)
✓ Quarterly proactive system check-in
Not included
✗ No on-site visits
✗ No after-hours or emergency support